Terms & Conditions
Summary version v1 · updated 17 July 2026. The full document is being prepared with legal counsel.
In effect since 17 July 2026.
The service
fanhub. is a platform for clubs, fanbases and communities ("Clubs") to run memberships, merchandise, events and points. The Club is the seller or organiser; fanhub. provides the infrastructure.
Fees, no commission
- fanhub.'s only income is the platform fee. Platform fee per paid transaction, paid by fans. It is never a percentage of sales.
- The Club receives 100% of the price it sets.
- Any payment service (gateway) fee is shown separately and openly, and is not fanhub.'s income.
- Subscription plans (Pro/Enterprise) are billed to the Club separately, as set out on the pricing page.
Funds
Fans' payments go straight to the Club's account through a payment gateway sub-account. fanhub. never holds or keeps a Club's funds.
The Club's responsibilities
- The accuracy of its products, prices and events, and fulfilling orders and refunds to fans.
- Complying with the law, including PDP as the controller of its fans' data.
- Not using the platform for unlawful content or goods.
Accounts and ending the service
A Club can stop at any time and export its data. fanhub. can suspend an account that breaks these terms, with reasonable notice.
Refunds and cancellations
- The Club decides. Buying merchandise, a membership or an event place is a transaction with the Club, so refund decisions are the Club's, under its own policy.
- Refunds go back through the same payment method used to buy. How long the money takes to arrive depends on the payment provider, not on fanhub.
- fanhub.'s platform fee is refunded too with a cancelled order. fanhub. does not keep its share of a cancelled transaction.
- Because fanhub. never holds a Club's funds, a refund always comes from the Club's funds at the payment provider.
Contact
Questions about these terms: fanhub@kultura.co.id.
Change history
- 16 September 2026 · Refunds and cancellations section added. Contact changed to an email address.
- 17 July 2026 · First summary version.