Terms & Conditions

The service

fanhub. is a platform for clubs, fanbases and communities ("Clubs") to run memberships, merchandise, events and points. The Club is the seller or organiser; fanhub. provides the infrastructure.

Fees, no commission

• fanhub.'s only income is the platform fee. Platform fee per paid transaction, paid by fans. It is never a percentage of sales.
• The Club receives 100% of the price it sets.
• Any payment service (gateway) fee is shown separately and openly, and is not fanhub.'s income.
• Subscription plans (Pro/Enterprise) are billed to the Club separately, as set out on the pricing page.

Funds

Fans' payments go straight to the Club's account through a payment gateway sub-account. fanhub. never holds or keeps a Club's funds.

The Club's responsibilities

• The accuracy of its products, prices and events, and fulfilling orders and refunds to fans.
• Complying with the law, including PDP as the controller of its fans' data.
• Not using the platform for unlawful content or goods.

Accounts and ending the service

A Club can stop at any time and export its data. fanhub. can suspend an account that breaks these terms, with reasonable notice.

Refunds and cancellations

• The Club decides. Buying merchandise, a membership or an event place is a transaction with the Club, so refund decisions are the Club's, under its own policy.
• Refunds go back through the same payment method used to buy. How long the money takes to arrive depends on the payment provider, not on fanhub.
• fanhub.'s platform fee is refunded too with a cancelled order. fanhub. does not keep its share of a cancelled transaction.
• Because fanhub. never holds a Club's funds, a refund always comes from the Club's funds at the payment provider.

Contact

Questions about these terms: fanhub@kultura.co.id.